Q: What are your business hours?
A: Black Widow Designs is open Monday-Friday. We are closed on weekends and observe Federal holidays. Any inquiries, Facebook/Instagram messages, or emails received outside of those hours will be answered as soon as possible.

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Q: I’m interested in working with you. How do I schedule an appointment?
A: Our schedule is almost always booked out 2-4 weeks in advance, sometimes more depending on the time of year.  It is also important to note that while Black Widow is open during the work week, appointment days for standard clients fall only on Wednesdays and Fridays. Mondays are reserved for those enrolled in the VIP program.​

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Q: Do you require a deposit?
A: First-time Clients will be required to put down a $50 deposit to hold their slot on the schedule. This fee will be deducted from the final invoice price. Returning Clients do not require a deposit. 

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Q: How do appointments work?
A: When you book an appointment, the date you are selecting is the project start date. Your project will not be completed on that day. Turnaround times will vary between services, but our standard is anywhere from 1-2 weeks (3 during busy season.) On the day of your appointment, you will receive an order form depending on what service you've booked for. We cannot stress enough how important it is to answer each question as detailed as possible. A well detailed form will give us a clear vision to work with and ensures a smooth work flow. 

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Q: What is in included with each appointment?
A: Every service, no matter if you are the party licensing images or not, comes with a certain number of stock photo credits. Additional images needed to complete the design are $10 ea. and will be reflected on your invoice. Each appointment also comes with 3 rounds of alterations. Any changes after the fact will be an additional $15 per round. To avoid the additional fees, please be sure you are clear, concise, and certain of your design vision when filling out the form mentioned above. This will reduce the need to make excess changes once you are provided with a proof. Please know we strive our hardest to create designs tailored exactly to what you request, and we want you to be 100% satisfied AND IN LOVE with the final product. However, excessive changes can become overwhelming for both parties and, unfortunately, can cause set backs with our schedule when one appointment slot bleeds into another. ​

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Q. Do you use generative AI in your designs?

A: No. Black Widow Designs does not support the use of AI and will refuse any design work if asked to use AI generated images. Should the Client agree, only to supply AI photos come their appointment date, Black Widow Designs reserves the right to cease design work immediately and withdraw their services for that specific project and any others in the future.

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Q: Are there cancellation fees? If so, how much are they?
A:

Cancellations made any time before the 2 weeks leading up to appointment: $50

Cancellations made within 2 weeks leading up to appointment: $75

Cancellations made one week to 24 hours prior to appointment: $100

Cancellations made after appointment date/before design work has begun: $150

Cancellations made after design work has begun: $200

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Q: Once proofs have been approved, what happens? When and how will I receive my files?
A: Once you’re 100% satisfied with your design and everything has been finalized on our end, you will receive a PayPal invoice. Unless discussed at an earlier time, payment is due in full within 24 hours of invoicing. You will not receive your files until your invoice has been paid. Once your payment has been received, all of your files will then be uploaded to a Google Drive folder. You will have full editing access to this folder for a 90-day period in which you can continuously download your files as needed. However, please be sure you download all of your files to a personal location before 90 days is up to avoid disruptions when the folder disconnects.

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Q: Okay, so that’s customs—what about Premades? Say I find one I’d like to purchase, but don’t know when I’m going to write that story? Is there a certain time period in which changes need to be done?
A: Yes, premades can be held for up to five years. Once a premade is purchased, I mark it as SOLD and transfer the premade design file to a file with your name on it in my computer. You can request the changes order form whenever you're ready.

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Q: What if I’m going to use it ASAP?
A: If you're ready to use your premade immediately after purchase, a changes form can be provided. Please note that there will still be a 1 week turnaround time for those changes to be completed. 

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Q: What do you mean by premades will be held up five years? What happens after that timeframe?

A: In the last decade, Black Widow Designs has given purchased premades a home for an indefinite amount of time. As a result, hundreds of premades have gone unused, leaving the source files to take up space in our storage. Moving forward, all premades will be housed for only the five year timeframe. If your premade has gone unused for those five years, you will receive an email 30-days before the source file is deleted, at which point you can decide if you A) want to make changes or not, or B) receive the source file and store it yourself until you're ready for us to make the necessary alterations. Refunds cannot be requested/will not be fulfilled.​